Refund policy

ALL HOME GOODS SALES ARE FINAL, because we handmake most of our goods and are a small business we are unable to sustain returns or exchanges financially. 

Pantry items may be returned if there was something wrong with them (damaged package, out of date, etc.). To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at treehousemercantile@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at treehousemercantile@gmail.com.

Damages and issues
Please read our damages policy for things damaged in transit,