If you receive a package that is damaged and it's contents are broken, make sure to take a picture of the damaged box and items. Whether it be USPS, UPS or FEDEX, you will need to contact them directly to initiate a refund.
Once you contact the shipper, if it was their fault, they will refund us for the damaged item and we can then refund you. Depending on the item ordered, we may be able to replace it with another, but because we make most of our products ourselves, we may not have a back stock of the particular item needing replacement.
For in-store purchases all sales are final, replacing broken items is not financially possible for us. We thank you for your understanding.
Please reach out to us with any questions at: firstname.lastname@example.org